Traveldax - Terms of Service

Effective date: August 19, 2025
Last updated: August 19, 2025
Entity: Traveldax LLC, 30 N Gould St STE N, Wyoming, USA
Contact: legal@traveldax.com

These Terms of Service ("Terms") govern access to and use of Traveldax’s websites, dashboards, APIs, and related services (collectively, the "Services"). By using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization; “you” and “Customer” refer to that organization.

Hierarchy. If you and Traveldax sign a separate master services agreement, order form, or data protection addendum (collectively, an "MSA"), the MSA controls to the extent of conflict with these Terms. These Terms apply to website visitors, trials, free tiers, pilots, betas, and paid use without a signed MSA.

1. Service Description & Changes

What we provide. Traveldax offers B2B software and data services for travel industry analytics and insights. The Services may include web dashboards, APIs, and APIs.
No ticketing/agency service. Traveldax is not an airline, OTA, travel agency, or payment intermediary for travel bookings. Pricing and availability shown in the Services may change and are not guaranteed.
Modifications. We may improve or update the Services. If a change materially reduces core functionality for active paid accounts without an MSA, we will provide notice where feasible.

2. Accounts & Access

Registration. To use certain features, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of credentials and for activity under your account.
Admins. Customer may designate administrators who can manage users, permissions, and configurations.
Security. Notify us promptly at security@traveldax.com if you suspect unauthorized access to your account, API key, or the Services.
Authorized users (affiliates & contractors). Customer may permit its and its affiliates’ employees and individual contractors to use the Services on Customer’s behalf, provided they are bound by obligations at least as protective as these Terms. Customer is responsible for user compliance.

3. Acceptable Use

You will (and will ensure your users) not:

(a) use the Services in violation of law (including export, sanctions, or anti-spam laws) or rights of others;
(b) attempt to access non-public areas, bypass technical or rate-limit controls, probe, scan, or test vulnerabilities;
(c) copy, scrape, or harvest data from the Services for competitive purposes or to build a substitute service;
(d) reverse engineer, decompile, or create derivative works of the Services except to the extent permitted by law;
(e) submit malicious code, or interfere with system integrity or performance;
(f) use the Services for high-risk activities where failure could lead to death, personal injury, or environmental damage;
(g) misrepresent identity, or mask usage to evade quotas or policies;
(h) resell, sublicense, or share access except as explicitly permitted in writing.

4. Trials, Free Tiers & Beta Features

Trials/Free. Any free access is provided as-is without commitments, SLAs, or support guarantees. We may limit or terminate free access at any time.
Betas/Pre-release. Beta features are experimental, may change, and may be discontinued. They are provided as-is and excluded from warranties and SLAs.

5. APIs & Rate Limits

Keys. API access requires a key tied to your account. You must keep keys confidential and use them only for your internal business purposes.
Rate limits. Rate limits, quotas, and fair-use policies are as stated in the API documentation and onboarding communications and may be adjusted from time to time. Do not exceed limits or attempt to circumvent them; we will provide commercially reasonable notice of material changes where feasible.
Attribution & caching. We may require attribution and may limit long-term caching of responses. Upon termination, you must delete keys and cease API calls.
Open-source dependencies. Any client code samples or libraries we provide may include third-party open-source components subject to their respective licenses; we will include notices where applicable.
Deprecations & changes. We may modify or deprecate API endpoints; where feasible, we will provide commercially reasonable advance notice and a migration path.

6. Customer Data & Privacy

Customer Data. "Customer Data" means information submitted to the Services by or for Customer (e.g., contact details, configurations, and usage). Customer retains all rights to Customer Data.
Our role. For Customer Data processed in the Services, Traveldax acts as a processor/service provider to Customer and processes Customer Data per Customer’s instructions under these Terms.
Privacy. Our use of personal data as a controller (e.g., website analytics, account administration) is described in the Privacy Policy referenced in the footer.
Security. We maintain industry-standard security measures appropriate to the nature of the data.
DPA. If required by law (e.g., GDPR/UK-GDPR/CPRA) or by Customer’s policies, Traveldax will enter into a Data Protection Addendum incorporating applicable Standard Contractual Clauses.

6A. AI Features & Model Use

Optional AI features. If we offer AI-powered features, outputs may be generated algorithmically and can be inaccurate or incomplete; you must review and validate before relying on them.
Model development & sources. Traveldax may use public web pricing and availability data and derived datasets to develop, test, and improve algorithms and models used in the Services for the benefit of customers.
Training on Customer Data (default). Traveldax does not use Customer Data (including Customer Confidential Information) to train models, except that we may use aggregated and de-identified usage telemetry (e.g., feature usage counts, performance metrics) to operate, secure, and improve the Services. Any other training on Customer Data requires Customer’s express written agreement (e.g., in an addendum).
Third-party AI services. If AI features rely on third-party providers, we will take reasonable steps to bind them to appropriate data-protection terms and will disclose material third-party involvement in Documentation.
Output use. Subject to Section 9.5 and applicable third-party rights, you may use AI outputs for your internal business purposes; you are responsible for verifying outputs and ensuring compliance with laws and third-party terms that may apply to your inputs or use of outputs.

7. Third-Party Services

The Services may interoperate with third-party products (e.g., Stripe for payments, analytics tools, data sources). Your use of third-party services is governed by their terms and privacy practices. We are not responsible for third-party services we do not control.

7A. Third-Party Data Sources & Availability

Public/partner sources. Certain outputs may reflect data originating from third-party sources (public websites, providers, or partners). Such data may change without notice, be delayed, or become unavailable.
No guarantee of continuity. If a third-party source changes access methods, imposes restrictions, or becomes unavailable, we may adjust or discontinue related features without liability, except as expressly agreed in a signed MSA.
Your responsibility. You are responsible for ensuring that your use of outputs and any downstream processing complies with applicable laws and any third-party terms that apply to you.

8. Fees, Taxes & Payment

Fees. If you purchase paid Services without an MSA, fees and billing terms disclosed at checkout or in an order screen apply.
Payment methods. We accept wire transfers and card payments via Stripe. You authorize us (and our payment processors) to charge all fees due.
Taxes. Fees are exclusive of taxes. You are responsible for applicable taxes, duties, and withholdings (excluding taxes based on our net income).
Late amounts. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and we may suspend the Services for non-payment after notice.
Refunds. Except as required by law, fees are non-refundable.
Price changes. We may modify prices with at least 30 days’ notice for recurring subscriptions.

9. IP Ownership & License

Our IP. Traveldax and its licensors own all rights in the Services, including software, interfaces, documentation, designs, and data models.
Your license. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services during the subscription term for your internal business purposes.
Feedback. You grant Traveldax a perpetual, irrevocable, worldwide, royalty-free license to use feedback or suggestions to improve the Services without restriction.
Usage data. We may collect and use aggregated or de-identified usage data to operate, improve, and benchmark the Services, provided we do not disclose Customer’s identity.
Output rights. Subject to these Terms and third-party rights, you may use outputs generated by the Services for your internal business purposes. You are responsible for verifying outputs and for compliance with applicable third-party terms that may govern input sources.

10. Confidentiality

Definition. "Confidential Information" means non-public information disclosed by one party to the other, designated as confidential or that should reasonably be understood as confidential.
Obligations. Each party will use the other’s Confidential Information only for the purposes of these Terms, protect it with reasonable care, and not disclose it except to employees and contractors who need to know and are bound by confidentiality obligations.
Exclusions. Information is not confidential if it is or becomes public without breach, was lawfully known, independently developed, or rightfully received from a third party.
Compelled disclosure. A party may disclose Confidential Information if required by law, after providing notice and cooperating to seek protective measures where lawful.

11. Warranties & Disclaimers

Mutual authority. Each party represents it has authority to enter these Terms.
As-is. EXCEPT FOR THE FOREGOING, THE SERVICES AND ALL RESULTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAVELDAX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICES ARE ERROR-FREE OR UNINTERRUPTED.
Data accuracy. Analytics and pricing data may be estimated, delayed, or change rapidly; Traveldax makes no guarantee of completeness or accuracy.

12. Indemnification

By Customer. Customer will defend and indemnify Traveldax against third-party claims arising from: (a) Customer’s use of the Services in violation of these Terms or law; (b) Customer Data; or (c) an allegation that Customer’s content or integrations infringe third-party rights.
By Traveldax (IP). Traveldax will defend Customer against third-party claims alleging that the Services, as provided by Traveldax and used in accordance with these Terms, infringe a patent, copyright, or trademark, or misappropriate a trade secret, and will pay damages finally awarded (or settlement amounts approved by Traveldax). If such a claim arises, Traveldax may (i) modify or replace the Services to be non-infringing, (ii) obtain a license, or (iii) terminate the affected features and refund any pre-paid, unused fees for the terminated portion.
Exclusions. Traveldax has no obligation for claims arising from: (a) combinations with items not provided by Traveldax; (b) use not in accordance with the Documentation; (c) Customer’s modifications; or (d) Customer Data or third-party content.
Procedure. The indemnified party must promptly notify the other, allow control of the defense, and provide reasonable assistance. The indemnifying party will not settle a claim without the indemnified party’s written consent if it admits fault or imposes obligations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; and
(b) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO TRAVELDAX FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (FOR FREE/TRIAL USE, USD $100).

Super-cap for IP indemnity. Notwithstanding the foregoing, Traveldax’s aggregate liability for its obligations under Section 12.2 (IP indemnity) will not exceed 2× (two times) the amounts paid by Customer in the 12 months preceding the claim.

The above limitations do not apply to liabilities that cannot be limited under applicable law (e.g., fraud or willful misconduct).

14. Suspension & Termination

Suspension. We may suspend access immediately if we detect security risks, suspected fraud, legal risk, or material breach.
Termination for cause. Either party may terminate upon written notice if the other materially breaches these Terms and fails to cure within 30 days.
Effect. Upon termination, your rights to use the Services cease. You must stop using APIs and delete keys. Sections intended to survive (including Fees, IP, Confidentiality, Disclaimers, Indemnity, Liability, Governing Law/Dispute Resolution) survive.
Data export & deletion. For paid accounts without an MSA, we will provide commercially reasonable data export upon request within 30 days of termination and will delete or return Customer Data thereafter, subject to legal retention requirements.

15. Publicity

Unless you opt out by emailing legal@traveldax.com, Traveldax may identify Customer (free or paid) as a customer in marketing materials, including use of Customer name and logo, and a brief factual description of the relationship. Traveldax will not disclose Confidential Information or imply endorsement of specific claims without prior approval. Upon request, we will cease further use within a reasonable time and follow any published brand guidelines you provide.

16. Compliance

Export & sanctions. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, and are not a denied or restricted party. You will comply with all export, re-export, and sanctions laws.
Anti-bribery. You will comply with applicable anti-corruption laws (e.g., FCPA, UK Bribery Act) and will not offer or accept bribes in connection with the Services.

17. Dispute Resolution; Governing Law

Governing law. These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-laws rules.
Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration is Wyoming. The language is English. Either party may appear by video. The arbitrator may award injunctive relief or damages consistent with these Terms.
Class-action waiver. Disputes must be brought on an individual basis. Class, collective, and representative actions are waived.
Small-claims & injunctive relief. Either party may bring an individual claim in small-claims court or seek injunctive relief in court to protect IP or confidentiality.
Time limit. Any claim must be brought within one (1) year after it accrues, or it is permanently barred.

18. Notices

Notices to Traveldax must be sent to legal@traveldax.com with a copy to: Traveldax LLC, 30 N Gould St STE N, Wyoming, USA. We may provide notices to you via the account email or by posting within the Services.

19. Assignment

You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets with notice to us. We may assign these Terms in connection with a corporate transaction.

20. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., internet outages, acts of God, labor disputes, war, government actions), provided the affected party uses reasonable efforts to mitigate.

21. Changes to Terms

We may update these Terms from time to time. The posted version (with the “Last updated” date) supersedes prior versions. Material changes will be notified in a reasonable manner. Continued use after changes means you accept the updated Terms.

22. Miscellaneous

Entire agreement. These Terms are the entire agreement between the parties regarding the Services (subject to any MSA hierarchy).
Severability. If any provision is unenforceable, the remainder remains in effect.
No waiver. Failure to enforce a provision is not a waiver.
Third-party beneficiaries. There are no third-party beneficiaries.
Headings. Headings are for convenience only.

23. Definitions

“Customer Data”: data submitted to the Services by or for Customer.
“Documentation”: any usage guidelines or technical docs we provide.
“MSA”: a separate written agreement signed by both parties (e.g., master services agreement, order form, DPA).
“Services”: Traveldax websites, dashboards, APIs, and related features we provide to you.

Linked Policies

Privacy Policy (see footer link on our website).

Terms of Service